Privacy Policy
Last Updated: August 2026 • Your privacy matters to us.
1. Information We Collect
To create and deliver your personalized song, we collect the following information when you place an order:
- Contact Information: Your email address and WhatsApp phone number.
- Song Personalization Details: Recipient name, relationship, personal memories, language, vocal, and mood preferences.
- Payment Metadata: Transaction identifiers generated via Razorpay (we do NOT store credit/debit card numbers or bank account passwords).
2. How We Use Your Information
- To generate custom lyrics and music based on your submitted memories.
- To deliver the completed audio file and download link directly to your WhatsApp and email.
- To provide customer support and notify you of order status updates.
3. Secure Data Processing
We use secure, enterprise-grade cloud infrastructure to operate our platform:
- Payment Processing (Razorpay): For secure, PCI-DSS compliant payment processing.
- SongBanalo AI Audio Studio: Our proprietary neural synthesis pipelines and generative audio models that algorithmically compose custom lyrics and studio-mastered audio tracks.
- Encrypted Database: Highly secure serverless database storage for tracking your order fulfillment.
- Automated WhatsApp Delivery: For direct, instant delivery of your high-definition audio file.
4. Data Security & Retention
We implement industry-standard encryption and security protocols to safeguard your personal memories and contact data. We never sell, rent, or trade your personal data or user stories to advertisers.
5. Contact & Data Deletion Requests
If you wish to request the deletion of your generated song or personal records from our database, please email us with your Order ID at: support@songbanalo.com